Important Regulatory Notice:
This privacy notice is drafted in compliance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. It informs all registered clients, prospective clients, and web visitors of Tech Lead Malaysia Sdn Bhd ("AwanPrime", "we", "us", "our") regarding the processing of their Personal Data.
Last updated: May 17, 2026
1 General & Commitment
Tech Lead Malaysia Sdn Bhd takes its responsibilities under Malaysia’s Personal Data Protection Act 2010 ("PDPA") extremely seriously. We recognize the importance of the personal data you have entrusted to us, and we are fully committed to properly managing, protecting, and processing your personal data.
This policy details how we collect, use, process, disclose, and store personal data that you provide when using our websites, purchasing our hosting systems (including NVMe VPS, Dedicated Servers, Colocation, and Web Design services), or interacting with our technical staff.
2 Personal Data We Collect
To provide high-quality virtual private servers, dedicated servers, and server colocation solutions, AwanPrime needs to collect key identifying and financial details from our users. This personal data includes, but is not limited to:
- Identity Information: Name, National Registration Identity Card (NRIC) number, passport number (for foreign clients), company registration details, and business designations.
- Contact Information: Billing address, physical delivery address, email addresses (for billing, primary profile, and tech contact), and phone numbers.
- Financial details: Banking institution details, billing transcripts, credit/debit card numbers, transaction history, and associated payment records.
- Technical & System Information: IP addresses, browser agents, access times, system resource configurations, virtual machine names, bandwidth usage, and active SSH key logs.
3 Sources of Personal Data
We collect your personal data directly through various interaction channels:
Direct Account Actions
When you fill out order forms, register a AwanPrime client area account, subscribe to server hosting, or submit technical configurations.
Communication Logs
When you open a support ticket, chat with our live customer success executives, or phone our headquarters.
Cookies & Technical Logs
When you browse our portal, we automatically track server logs and browser cookie variables for security audits and UI configurations.
Affiliates & Third Parties
From public enterprise records or marketing agencies who have legally obtained your consent to share data.
4 Purposes of Processing Personal Data
Your personal data is collected and processed by AwanPrime for essential business purposes. We do not sell or trade your personal data. Processing purposes include:
- Service Delivery: To provision hosting space, activate NVMe virtual private servers, allocate public IP addresses, and configure network routing.
- Financial Processing: Processing billing requests, managing outstanding balances, sending invoices, and administering taxes or corporate accounting records.
- Customer Support: Responding to client enquiries, diagnosing technical server faults, updating root permissions, and resolving networking dropouts.
- Network Security: Auditing user logins to prevent unauthorized access, scanning IP networks for DDoS attacks, and ensuring systems are compliant with Malaysian security laws.
- Regulatory & Legal Compliance: Complying with directions from governmental and enforcement authorities like the Malaysian Communications and Multimedia Commission (MCMC) and police agencies.
5 Disclosure of Personal Data
To ensure high-performance service levels, AwanPrime may share relevant fragments of your personal data with select third parties under strict confidentiality and security arrangements:
| Third-Party Category | Purpose of Sharing | Data Transferred |
|---|---|---|
| Payment Gateways | To verify billing details and securely process digital credit card transactions. | Billing Name, Email, Invoice Number, Paid Value. |
| Malaysian Law Enforcement | To comply with security and network regulations under legal warrants or decrees. | Specific identification profile details and IP system activity logs. |
6 Storage, Security, and Integrity
At AwanPrime, we place cyber security at the very top of our service guarantees. We employ robust administrative, technical, and physical measures to ensure that your personal data is protected against loss, theft, and unauthorized alteration:
- Encryption: Critical financial details and customer portal credentials are fully encrypted using military-grade AES-256 standard protocols.
- Access Control: Physical access to datacenter premises is restricted behind dual-factor biometric barriers, and digital console logs are secured under Multi-Factor Authentication (MFA).
- Local Data Centres: Your profile data is stored on secure servers located locally within top-tier certified facilities in Cyberjaya, Selangor.
- Network Scans: Automated network audit scripts scan our local storage clusters daily to isolate potential malware or security intrusions.
7 Retention of Personal Data
We do not retain your personal data longer than necessary for legal or operational purposes:
- Accounting & Tax Records: Retained for a mandatory duration of seven (7) years in compliance with LHDN regulations and the Malaysian Companies Act 2016.
- Active Account Data: Retained for the active duration of your hosting subscription.
- Terminated Account Records: System configuration profiles and backups are permanently purged within twenty-four (24) months post-termination of your service contract.
8 Your Legal Rights Under PDPA
Under the Personal Data Protection Act 2010, you hold clear rights regarding how we process your personal data. These rights include:
Right of Access: Request a full copy of the personal details we hold about you.
Right to Correction: Request immediate rectification of incorrect, outdated, or incomplete profile parameters.
Right to Limit Processing: Restrict our communication choices or forbid the distribution of promotional campaigns.
Right to Withdraw Consent: Revoke consent previously granted for specific server operations at any point in time.
9 Data Protection Officer Contact
If you wish to submit an access or correction request, withdraw consent, limit data use, or lodge an inquiry regarding your personal data safety, please communicate directly with our dedicated Data Protection Officer (DPO):
Tech Lead Malaysia Sdn Bhd
Attn: Data Protection Officer
CJ1 Centre, Jalan Cyber Point 4, Cyber 8, Cyberjaya, Selangor, Cyberjaya, Malaysia.
dpo@awanprime.com
03-8322 4599
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